Jewellery Care
Sterling Silver & Solid Gold can be washed & polished in the normal way using appropriate products and polishes.
Pearl & Gold Plated Jewellery requires extra consideration. We plate in 24ct Gold over Sterling Silver (this is the best material to adhere the plate) to a high quality thick layer of 2.5 microns. However, all real gold plating (not physical vapour deposition DVP) will wear over time, depending on many factors, including chemicals and enzymes both in and on your skin & the environment around you. There are some simple steps to keep it looking great for as long as possible...
- Remove your jewellery before you swim or shower.
- Wait to put on your jewellery until after you have applied lotion, makeup or perfume.
- Store your jewellery where it won’t rub against other jewellery, your Flower & Fable box is ideal.
- Wipe your jewellery, with a damp, soft cloth to clean it.
Lifetime Warranty
We are passionate about creating quality, heirloom jewellery to pass down the generations. With our lifetime warranty, you can be assured that our pieces are made to last. If your jewellery does become faulty we will repair or replace it free of charge.
We will always endeavour to repair your original piece, where possible. Any repairs or replacements are offered at our discretion.
Please contact us before returning any items to us, with a description and images of the issue at info@flowerandfable.co.uk
We will cover the cost of shipping the item back to you. Please consider using a tracked service when posting the item to our workshop, as we cannot be responsible for anything lost in the post.
Exclusions
- We cannot repair or replace items free of charge if damaged due to a customer’s improper care, use or handling of the item.
- Damage caused by a third party repairing or adjusting the jewellery is not covered.
- We do not cover lost or stolen items or parts in our warranty.
- We require verified proof of purchase and the item must have been purchased from us directly (we can help you locate the order details)
Repairs & Re-conditioning
We hope you treasure your Flower & Fable jewellery, meaning it will be well and often worn. All of our production takes place between our foundry in Birmingham's jewellery quarter and our workshop here in North Wales, allowing us to offer a full repair and re-conditioning service for when it needs some tlc.
So if you've lost an earring, have a broken chain or need to refresh your gold plating, please contact us directly for a quote by email - info@flowerandfable.co.uk