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FAQs

Delivery

We aim to dispatch all orders within 1 - 3 working days. We ship worldwide using Royal Mail & their partner services in countries other than the UK.

Orders within the UK are sent 1st class & will usually arrive next working day.

Outside of the UK we usually expect delivery within 5 - 14 working days. We have an expedited shipping option available during checkout which usually takes 3 - 7 working days. Unfortunately we aren't able to guarantee any stated delivery time as it is dependent on your local postal service & customs.

Returns

If for whatever reason you're unhappy with your purchase, you can return your order to us within 30 days for a full refund or exchange. Unfortunately it is not possible to return personalised orders.

To complete your return, we require a receipt or proof of purchase & all refunds will be credited back to the original method of payment.

You should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.

Unfortunately purchases made via our website cannot be returned to one of our stockists & vice versa. 

Warranty

Faulty products will be replaced under your 12 month warranty. Any accidental damage / breakage can be repaired at a small charge, please contact us.

Jewellery Care

We know it's not realistic to completely avoid perfumes & lotions etc but wiping your jewellery clean with a cotton cloth before storing it will help maintain its best condition as chemicals, air & the environment will cause your jewellery to tarnish over time. If required they can be gently cleaned with a polishing cloth.